Employment Coach Specialist - Idaho, Remote

Description & Requirements

Join our dedicated team as a remote Employment Coach Specialist, helping individuals and families receiving food and/or cash assistance gain and retain employment! We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency.

With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society.

If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us!

The position work hours are from 8am - 5pm Mountain Time Zone.

This position requires working remotely four days a week, with one day spent onsite at either the Department of Labor or a local library.

Additionally, please note a customer service assessment will be administered as part of the application process.

This position will be a contract position with one of our partnering agencies with ability to convert to a Maximus employee after 90 days of employment based on performance, attendance, and business needs.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

Key Responsibilities:

- Provide documentation for customers to report employment.
- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.
- Continuously motivate customers to keep moving toward their employment goals.
- Achieve weekly, monthly, and quarterly performance and quality goals.
- Stay abreast of policies and procedures.
- Develop an employment ac...