Manager, Intelligence

Location: Annapolis, MD or Seattle

Position Overview:
We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a team of intelligence analysts.

The ideal candidate will have a deep understanding of security intelligence operations, intelligence analytical workflow, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24's implementation of the Travel Risk Management Program and execute tasks related to the client's program.

The PM will be located at Crisis24's Annapolis office or within the client's GSOC in Seattle and will be available to travel to client locations on occasion, upon client request.

Essential Duties/Responsibilities:


* Serve as primary liaison between the client/Global Security Team and the client's dedicated Crisis24 TRM Analysts .


* Set priorities for the Crisis24 TRM Team, direct analysts' daily activities as necessary, ensure the team is meeting all deliverables on time, and direct the team's response to incidents



* Collaborate with the client/Global Security Team and third-party vendors, to maximize value of the intelligence products


* Oversee the Crisis24 TRM Program intelligence functions, including intelligence collection, quality control, training, and delivery of intelligence products



* Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs


* Available for immediate consultation and informal information sharing with the on-duty TRM team, as required


* Backfill for analyst shifts as required


* Regularly collaborate and benchmark with other Crisis24 managers and teams


* Understand the client's operations and interests to anticipate client needs align for relevancy.


* Deliver oral and written intelligence and programmatic briefings to members of the client's security team


* Maintain relevant client metrics and produce regular reports


* Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)


* Other duties as assigned within the scope of the dedicated client program

Education Requirements:


* Bachelor's degree required; Master's degree or equivalent experience is preferred

Work Experience:


* Minimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required.

Previous 24/7 GSOC experience and managing at least one direct report preferred.

Skills/Knowledge Required


* Exceptional analytic skills, including researching, writing, and briefing,...