Apartment Manager

Summary

The Community Manager at Mayflower Gardens I is responsible for overseeing the day-to-day operations of the retirement community.

This role focuses on providing excellent customer service, efficient property management, and fostering a supportive and engaging community environment.

The manager will oversee Social Services, Maintenance, Leasing, and the Activities Department.

A portion of the community (20%) participates in the Bond program, which has an affordable housing component.

Duties and Responsibilities

Property Management


* Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.


* Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.


* Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.


* Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.


* Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy


* Manage leasing activities, including marketing available units, conducting tours, and processing applications.


* Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.


* Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.

Resident Relations & Services


* Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.


* Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.


* Address residents’ concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.


* Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.


* Work closely with the Social Services team to ensure residents have access to necessary supportive services.

Compliance and Reporting


* Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by leadership.


* Coordinate and oversee audits, inspections, and reviews by regulatory bodies, ensuring the property meets all standards and guidelines.


* Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

Education and Experience


* High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.


* 3+ years of experience in property management, preferably in senior living or multifamily housing environments.
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