Relationship Manager-Payments-Senior Associate

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co.

Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2016.

ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding.

Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

As a Relationship Manager Associate within Chase Merchant Services, you will grow and retain a portfolio of client relationships shared with our bank partners.

You will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients.

You will act as a Merchant Acquiring consultant to clients, increasing revenue through value-add consultation in partnership with bank colleagues.

Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for accurate budgeting.

Job Responsibilities:


* Manage a large portfolio of clients across team of collocated Relationship Managers


* Execute client needs via written and verbal communication and controlled process


* Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems


* Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team


* Deepen bank coverage relationships through regular communication cadence


* Manage client data across systems; deliver regular status reporting to measure performance and results


* Diagnose client issues, providing solutions and options and resolving with urgency


* Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness


* Consult on merchant acquiring products, aligning solutions to client needs


* Implement payment solutions with skill


* Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:


* 3+ years of Payments Industry experience and/or product expertise


* Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills


* Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture


* Proven cross-functional partnership and resourcefulness to solve customer needs


* Strong written, presentation, contract negotiation, organizational, and communication skills


* Proficient with MS Office Suite with a high emphasis in other b...