Village Manager - InterContinental Hayman Great Barrier Reef

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

 We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

About the Role

The Village Manager position is responsible for ensuring the smooth operation of the Colleague Village at InterContinental Hayman Great Barrier Reef.

 This position offers the unique opportunity to create, transform and redefine a contemporary and positive residential offering for all colleagues that reside on Hayman Island, with a special focus on the social, environmental, health and wellness components for our colleagues within their residential community.

This position is key in driving initiatives that will attract and engage talent of the future and deliver significant cost savings through turnover reduction and increased revenue generation, and in delivering a lifestyle and environment that's balanced and comfortable with an active and engaged community, maximizing the environment and opportunity that Hayman Island provides.

What we need from you

We need you to ensure all colleagues receive exceptional service, professional attention, and personal recognition.

You will inspire and motivate your team to provide a unique experience, collaborating with department managers to maintain high service standards and drive continuous improvement.

Engaging with colleagues upon arrival, addressing complaints, seeking feedback, and building relationships will help enhance overall satisfaction.

Regular inspections of accommodations and public areas are necessary to identify and resolve any deficiencies promptly.

To succeed in this role, a Bachelor’s degree or equivalent in Hotel Management or Business Administration is required, along with demonstrated experience in leading a multi-cultural and diverse team.

Effective team management is key, and we need you to plan staffing needs, assign work, and set performance and development goals.

You will provide mentoring, coaching, and regular feedback to help your team improve.

Educating staff on compliance with laws and safety regulations and ensuring they have the right tools and training is essential.

Fostering a culture of teamwork and maintaining clear communication about the hotel’s successes will help keep your team motivated.

Additionally, working with Village Management to ensure appropriate room allocations for new...