Pension/401(k) Operations, Vice President

Our US-based Retirement Operations team in Human Resources is responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants.

As a Pension/401(k) Operations, Vice President within our team, you will manage, lead and execute key processes and work on challenging projects with peers in our team-based organization across several locations.

We are looking for a leader with experience in Pension Plan and 401(k) Administration, a strong process and controls-focus, and who understands the importance of delivering for our customers.

Job Responsibilities


* Lead and execute pension and/or 401(k) administration processes and controls while prioritizing customer experience and meeting service level agreements


* Oversee and execute activities in pension and 401(k) that may include participant eligibility, data movement & reporting, calculations and payroll, troubleshooting issues, researching and responding to participant cases and escalations


* Lead and support continuous improvement and automation in our processes, while keeping the participant at the center of all we do


* Lead, coach, train and support a small team of direct reports as a working leader


* Effectively contribute to and/or drive team projects and/or provide coverage to teammates and team members and support to the larger Retirement Operations team


* Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards


* Develop and maintain procedures and training documentation


* Lead and coordinate year-end activities including bulk participant communications


* Lead and coordinate Retirement Operations team response to internal and external audits of retirement plans

Required Qualifications, Capabilities, and Skills


* Has strong technical knowledge Retirement Administration, with 5+ years' experience


* Is end-to-end process-oriented, looking to improve outcomes and experience


* Possesses controls mindset, with superior attention to quality and detail


* Uses solid judgment and analytical skill to assess situations and determine best course of action


* Seeks to improve and document processes, drive data quality, prevent issues and communicates across the team for awareness and understanding


* Has strong prioritization and organizing skills, effectively managing work through peak volume periods


* Possesses strong people and team leadership, coaching and communications skills, both written and verbal


* Has very strong data and computer skills, with proficiency in Microsoft Office products (and other systems in a Retirement Operations setting)

Preferred qualifications, capabilities, and skills


* PeopleSoft experience is a definite asset

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many...