Lead Solutions Analyst - ServiceNow

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Consumer & Community Banking Infrastructure & Production Management, you will play a central role in driving the success of our technical program delivery.

Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers.

Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions.

You will make data-informed decisions and provide strategic insights to support key business initiatives.

As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities


* Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility


* Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects


* Model the design and implementation of technical solutions, ensuring seamless integration with existing systems and infrastructure


* Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives


* Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field


* Demonstrated expertise in data analysis and data application, including hands-on experience with major data visualization platforms


* Advanced knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights


* Proven ability to apply technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions


* Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects

Preferred qualifications, capabilities, and skills


* Experience working with ServiceNow platform


* Knowledge of ITSM industry trends and best practices


* Familiarity with Scrum or Agile development methodologies


* Experience analyzing requirements and working successfully with stakeholders and developers

Chase is a leading financial se...