Learning Lead III

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As a Learning Lead III in Consumer and Community Banking, you will execute JPMorganChase Learning strategies by creating engaging learning experiences for new hire and tenured employees across a variety of topics including systems, process, compliance, sales, emergent skills, and others, which involves assessing learner attitudes, identifying knowledge gaps, and defining measurable learning objectives.

You will apply critical and creative thinking to design and develop learning experiences in various modalities applying your best consultation and collaboration skills as you partner with project sponsors, subject matter experts, Learning Relationship Managers, and others.

Your primary responsibilities will include identifying learning gaps/needs, determining learning modality, developing learning solutions, supporting program and solution implementation, addressing learner feedback, measuring learning results and impact, and reporting out on your program successes.

Job Responsibilities


* Consults and conducts needs analyses to determine root cause of performance gaps, and recommends learning solutions


* Designs learning solutions consistent with adult learning theory, JPMC Learning design principles, and modern delivery methods that effectively achieve learning objectives; works with clients, project sponsors, subject matter experts, and others to develop prescribed learning while ensuring and managing timely implementation of learning solutions


* Identifies and defines learning program measurement strategies including behavior change and impact to business results, and evaluates the effectiveness and impact of learning solutions, including learner reaction and knowledge gain


* Maintains and conducts evergreen review of existing learning content; oversees ongoing program improvements and transformations


* Remains current with the latest learning trends, training innovations, and product offerings; serves as consultant among peers and shares best practices, while mentoring more junior members of the learning team


* Contributes to the development of the line of business/Financial Skills Academy learning strategy and annual training plan


* Works on multiple learning projects that may require complex design, advanced development techniques, advanced project management, and may be delivered to larger, more senior audiences

Required Qualifications, Capabilities, and Skills


* Bachelor's degree or equivalent in business, financial services, HR, L&D, education, or similar


* 5+ years of experience performing learning instructional design, development, analysis, and related tasks, and managing large, complex learning projects


* Proven consulting, negotiating, and influencing skills as well as effective verbal and written communication skills


* Strong interpersonal, relationship, presentation, and meeting management skills


* Self-dir...