IT Application Developer III

Riverside County Information Technology (RCIT) is seeking an experienced IT Application Developer III to support its Enterprise Applications division in Riverside, CA.

This role focuses on the administration and development of the ServiceNow platform, with key responsibilities in IT Operational Management (ITOM) module administration, and Configuration Management Database (CMDB) management.

The Applications Developer will lead the design, configuration, and enhancement of ServiceNow workflows, forms, and approval processes across modules such as Information Technology Service Management (ITSM), Customer Service Management (CSM), and IT Operational Management (ITOM).

The position will also be responsible for maintaining and governing the CMDB to ensure data integrity, service mapping, and support for IT operations.

In addition to technical administration, the role involves preparing reports, performing platform upgrades, and managing ServiceNow projects through their full lifecycle-from planning and analysis to execution and delivery.

The successful candidate will collaborate with both internal teams and external partners, often coordinating multiple project components simultaneously.

Competitive applicants will possess:
• ServiceNow Developer/Administrator: Hands-on experience in ServiceNow platform development and administration, including scripting, workflow automation, and configuration.

Proficiency in working with modules such as ITSM, ITOM, ITBM, and CSM, along with familiarity with the Glide API.

• Proven experience as an Application Developer or similar role, with a focus on development as a core skill.

• Demonstrated expertise in requirements gathering, technical documentation, and project management.

• Familiarity with Wrike, Microsoft Project, ServiceNow Portfolio Project Management (PPM), and reporting/analytics tools (Power BI).

• Excellent communication, analytical, and problem-solving skills.

• Ability to work independently and lead cross-functional teams effectively.

• Strong organizational and multitasking abilities.

• Commitment to delivering high-quality outcomes in a fast-paced environment.

• Ability to foster relationships and drive collaboration across diverse teams.

• Familiarity with agile methodologies is a plus.

Preferred qualifications include:

• Four years of journey-level IT applications developer experience, with one year in a lead or technically advanced capacity.

• Two+ years in ServiceNow ITSM, CSM, and/or ITOM.

• One+ year in Power BI report/dashboard building.

At this time, the position offers the opportunity to telework based on business need.

This role requires employees to report to the office at least twice per month and may be required to attend additional in-person meetings as needed.

Telework arrangements are subject to change at the department's discretion.

Meet the Team!
The Riverside County Information Technology (RCIT) department provides information tech...