Apartment Manager

Summary

The Apartment Manager at Lane Manor, designed to provide low-cost housing to older adults and the disabled eligible under the HUD Program operated by Retirement Housing Foundation (RHF), is responsible for overseeing the day-to-day operations of the property, ensuring the well-being of residents, and maintaining compliance with all applicable regulations.

This role focuses on providing excellent customer service, efficient property management, and fostering a supportive community environment for senior residents.

The manager will work closely with maintenance, leasing, and resident service teams to create a welcoming, well-maintained, and compliant living environment.

Duties and Responsibilities

Property Management


* Oversee all aspects of daily operations for the Towers of Jacksonville, including leasing, resident relations, and facilities management.


* Ensure compliance with federal, state, and local housing regulations, including HUD requirements.


* Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.


* Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.


* Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.


* Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy


* Manage leasing activities, including marketing available units, conducting tours, and processing applications.


* Ensure all lease agreements comply with RHF policies and affordable housing regulations.


* Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.


* Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.


* Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.

Resident Relations


* Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.


* Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.


* Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.


* Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.


* Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

Compliance and Reporting


* Ensure compliance with all HUD, and other affordable housing program regulations, including income certifications and annual recertifications.
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