Manager II, Customer Connections

Applications due by September 12, 2025

Goodwill of Colorado

    Job Description

 

Pay: $80,000 - $84,000

Work Schedule: Monday-Friday 8am-5pm; hybrid work opportunity

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

JOB SUMMARY:

The Manager II, Customer Connections will lead the planning, coordination, and execution of marketing initiatives across retail shoppers, material donors and financial donors.

This role manages customer experience and community engagement across social, web, email, retail and loyalty programs.

This role ensures all campaigns and activations are delivered on time, within scope, and aligned with brand objectives across channels.  

The ideal Manager is organized, collaborative, detail-oriented and someone who is hands-on and is comfortable getting into the weeds.  

The Customer Connections Manager works cross-functionally with the Customer Experience team, Retail Operations, Business Development team, Retail Store Management team, Community Programs, and external partners to bring integrated campaigns to life in-store and across owned digital and social channels.

ESSENTIAL FUNCTIONS:

Retail Marketing Execution:


* In conjunction with the Customer Experience team and Retail Leadership, make recommendations, coordinate and manage the execution of in-store marketing programs, including signage, in-store radio and digital displays.


* Manage vendor and partner relationships for development and execution of content across print, radio, and digital in-store marketing channels.

Including managing graphic designer, providing clear direction and timely execution of design needs. 


* Collaborate with retail teams to understand operational needs and deliver marketing toolkits for store signage packages and quarterly customer experience activations.


* Manage implementation and execution of loyalty program and activations. 


* Manage projects from inception through execution, mapping steps, aligning resources, and elevating roadblocks as necessary to ensure on-strategy, on-time, on-budget delivery. 

Website Community Management:


* Update and maintain website content as needed, including writing copy, copy changes, event postings, store hours and locations, and program resource updates. 


* Serve as the point of contact for internal teams requesting website updates. 


* Manage the vendor relationship providing clear direction, overseeing implementation and ensure all projects are executed on time and within budget. 
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