Logistics Coordinator (Specialist)

Job Summary:

Responsible for all Logistics Coordinator activities with an emphasis on TMS technology support and various accounting management tasks for all customers under contract with RHC through the Sz15 Logistics Services group.  This role also supports other specific account managers that coordinate the shipping and receiving of shipments, carrier and rate management for assigned carriers.

Responsibilities:


* Actively manage activities related to dispatching, routing, scheduling and tracking transportation vehicles and/or shipments used in the management of assigned accounts within the Sz15 Logistics group.


* Provide rate quotation and international operations support as required.


* Conduct investigations to verify and resolve customer or shipper complaints.


* Serve as contact persons for all directed accounts and or relationships as it relates to daily shipment management. 


* Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.


* Monitor operations performance to ensure that carriers/vendors comply with contracts, rates and service performances specific to RHC and/or its customer’s expectations. 


* Execute specific instructions, utilize procedural manuals and ensure contract compliance for all rates and services of all outsourced carrier providers utilized within Sz15 Logistics.


* Monitor carrier cost and performance to ensure that expenses and objectives are consistent with approved budgets and performance standards.

 


* Execute investigations on non-compliant vendors/shipment deliveries to determine causes of transportation failures and to improve operational procedures and report findings to management. 


* Create customer invoices and audit carrier invoices that relate to assigned accounts and provide metric analysis/support for those accounts.


* Work to gain knowledge and understanding of TMS brokerage functionality and support all accounting-based solutions such as carrier payment, customer invoicing, reconciliation and claims support, as directed.


* Support all other activities as assigned by the Sz15 Senior Logistics Manager or Transportation Manager.

Essential Functions:


* Excellent communication and interpersonal skills required.


* Ability to accurately write or otherwise record information such that it is readily useable by coworkers, customers, vendors and others;


* Ability to communicate with coworkers, customers, vendors and others.


* Detailed oriented, good with basic math and able to work in team environment required.


* Experience and ability to work in computer applications.


* Ability to work without supervision and to make appropriate decisions.


* Ability to process work with accuracy and to perform multiple tasks simultaneously.


* Ability to use a computer, including but not limited to its keyboard, monitor and mouse.


* Ability to accurat...