AVP, Digital Consumer Platform Lead, PRS

JOB DESCRIPTION

Chubb North America's (NA) Digital Consumer Team is tasked with creating digital distribution for Chubb's expansive suite of insurance products, uniting the products and services of our Personal Lines digital distribution.

We are a diverse, dynamic, and agile team that leverages technology, expertise, and a customer-centric approach to develop and digitally enable our products and services at the right time and place.

These are the products, innovations, and experiences of the future Chubb, built today.

Our team members come from diverse backgrounds, including insurance, Insurtech, training, real estate, education, the military, oil & gas, government, consulting, manufacturing, financial services, emergency management, social work, interior design, and pharmaceuticals.

Reporting to the NA Digital Consumer VP of Partner Delivery and Platform Strategy, you will oversee the coordinated effort of an expanding platform that spans multiple teams, technologies, and products, including customer portals, underwriting portals, policy administration systems, and Partner Distribution APIs.

Yours will be a critical role, ensuring technical consistency, enabling partner delivery, and driving operational efficiency with an eye always focused on innovation and scalability.

As our Digital Consumer Platform Delivery Lead, you'll leverage your robust understanding of insurance systems and processes to guide the delivery and development of a deployable digital platform that supports target customer experience and business goals and directly impacts business operations.

In this role, you will:


* Scope and define digital solutions to create an end-to-end digital distribution and servicing.


* Define the integration roadmap, features, and functionality while prioritizing efforts based on business needs, opportunities, and technology/resource costs


* Document processes, features, and decisions while engaging with cross-functional leadership teams to facilitate governance approvals and budget allocations


* Develop, launch, and optimize digital assets via Agile teams to build a flexible and robust digital technology platform that drives business growth and delivers high-quality, modern customer experiences at all digital touchpoints


* Translate business roadmaps into actionable plans in sprints, providing prioritization for Agile teams to address the backlog


* Provide project management support and driving digital product projects forward by addressing questions, defining requirements, and reporting on status to Chubb Digital leaders


* Manage and mentor two Business Analysts (BAs), offering guidance, support, and professional development opportunities


* Act as the primary point of contact for platform-related initiatives, ensuring alignment across teams and stakeholders


* Ensure the platform meets high standards of quality, performance, and user experience.


* Monitor platform performance and implementi...