Resident Network Engineer

Resident Network Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Resident Engineer
The Resident Engineer will work daily with the customer 3 times a week at the client site and is expected to have expertise on networking products deployed or to be deployed within the customer's network and provide technical and operational support on network issues, ongoing certification, and testing efforts.
This position would be part of a larger Advanced Services team that supports the customer globally.

This is a highly technical role, providing post-sales support for networking products.

Location : Middletown, NJ - Expected to be on the client site 3 times a week
Responsibilities:
Technical support to the customer may require the Resident Engineer to:
Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.

To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.

Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.

Test patches and fixes to operating software to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried Support design and planning of Juniper MX, PTX, QFX, EX series, and associated solutions within customer's commercial network.

Support ongoing efforts in defining best practice policies for networking product applications the customer uses.

To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the ...