Supervisor, Office

Primary Responsibility :

Supervise employees and coordinate the day to day activities of a department or small facility.

In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.

What You'll Do :

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Communicate work procedures and company policies to staff.

• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.

• Monitor inventory levels and requisition or purchase supplies as needed.

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Resolve customer complaints and answer customers' questions regarding policies and procedures.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.

• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.

What Experience and Education You Need :

• HS diploma or equivalent

• 3+ years of related experience

• Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.

• Ability to use Company Software, Microsoft Office Suite, Calculators, Desktop computers and Photocopiers

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading...