Customer Service Representative

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve.

Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated.

We invest in their growth, providing opportunities for development and advancement within our dynamic team.

Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products.

We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs.

This can include skincare, haircare, bath and body products, fragrances, and more.

Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.

Safety is a core value at Voyant Beauty.

We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you.

Come join us and be a part of our journey.

A Brief Overview

The Customer Service Representative will serve as a primary point of contact for both internal teams and customers, ensuring effective communication and efficient order processing.

This role involves managing conference calls, meetings, emails, and phone calls, preparing reports, and facilitating the entire order processing cycle.

Additionally, the representative will handle customer-owned materials management, slow moving and obsolete (SLOB) material disposition, billing, and resolving billing issues, as well as customer complaints and returns.

The reporting structure may vary by location, but the core responsibilities and job functions remain consistent across all sites.

What you will do


* Participate in conference calls & meetings with internal teams and customers.

Manage communication through emails and phone calls.


* Prepare and distribute daily, weekly and monthly reports to internal teams and customers.


* Facilitate the order process from receipt to order delivery including order entry, problem resolution, tracking and customer communication.

Follow up with internal teams to resolve any order related issues.


* Customer owned materials management - To include the following:


* Enter purchase orders into the JDE system and inventory management.


* Communicate with customer regarding their materials, providing necessary reports.


* Follow up on missing Certification of Analysis (COA) with customers and vendors.


* Handle rejected returns, Supply Correction Action Notice (SCARS), Corrective Actions Request (CARS) and Discrepant Material Reports (DMRs).


* Manage the disposition of Slow Moving and Obsolete (SLOB) materials.


* Handle special billings and resolve any bi...