HR Employee Servicing Manager I- Ask JPMC

Advance your professional journey and guide a dynamic team.

Champion process enhancements and become the go-to expert on transformative projects to shape the future and streamline operations.

As a HR Employee Servicing Manager I in Ask JPMC - SAFE Act, you lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs.

You demonstrate exceptional leadership skills by creating an environment where your employees are valued for their diversity, recognized for their contributions, and supported with coaching to optimize their performance.

You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities



* Manages team performance, leads by example, and coaches on key behaviors to motivate sustained results by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards


* Ensures the team's adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations


* Aids in the execution of business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business


* Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary


* Leads a key function or process that supports the department across multiple teams

Required qualifications, capabilities, and skills



* 3+ years of experience in HR service or Product roles or equivalent experience


* Demonstrated strong verbal, written communication, and interpersonal skills with a customer obsessed mindset


* Proven analytical skills including attention to detail, high level of accuracy, and problem-solving skills


* Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance


* Demonstrate leadership amongst peers in a key function or process that spans across teams

Preferred qualifications, capabilities, and skills



* 1+ year of experience leading a team preferred

Work schedule



* Must be able to work flexible hours Monday through Friday and some schedules may include Saturday


* Must be able to work overtime and weekends to support business needs

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment bank...