Finance & Business Management

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital interactions.

Join our team to lead customer-centric design projects that transform user experiences.

As a Senior Design Program Manager on our Card team, you will work with designers, product owners, engineers, content strategists, editors, and researchers committed to designing customer-led products and services.

You will be responsible for planning and managing the day-to-day workflow, processes, and reporting that support our growing digital design project work across Design and Customer Experience (DCE).

Your role requires an understanding of design processes, including customer-centric design, and familiarity with design systems and toolkits.

Job Responsibilities


* Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.


* Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on discovery execution and delivery.


* Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.


* Facilitate cross-impacted project discussions with multiple design teams and stakeholders.


* Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements and desired outcomes.


* Track projects to ensure milestones are met and status is documented and updated regularly; produce reports as needed.


* Drive and champion ongoing firm-wide and design team process improvement.

Required Qualifications, Capabilities, and Skills


* Minimum of 5 years of project/program management experience.


* Understanding of the product development lifecycle at scale.


* Thorough understanding of Waterfall and Agile project methodologies.


* Familiarity with tools including Atlassian/JIRA/Confluence/Monday.com/Figma.


* Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.


* Excellent written and verbal communication skills, including the ability to present complex information clearly.


* Strong organizational skills with experience coordinating multiple work streams simultaneously.

Preferred Qualifications, Capabilities, and Skills


* 3+ years in digital design or product development; experience at a design studio and/or large corporate environment preferred.


* Proven ability to collaborate cross-functionally and influence outcomes.


* Flexibility and adaptability to change direction based on team and stakeholder consensus.


* Strong project management skills.


* Passionate about creating customer-centric design.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products....