Digital Products Director (Multiple Positions Available)

DESCRIPTION:

Duties: Conduct market and user research to assess feasibility and appeal of new product opportunities.

Define vision for new products, prioritize requirements, and develop a product roadmap.

Analyze customer issues in order to determine customer needs.

Conduct surveys and interviews, as well as hold product focus groups.

Design low fidelity mock-ups to visualize product requirements for design and engineering teams.

Prepare product launch plan and partner with go-to-market and sales teams to increase product adoption.

Gather product engagement analytics.

Investigate how users are interacting with the product and optimize user experience to increase user engagement.

Drive product portfolio and determine growth strategy of new products.

Prepare business case to justify product investments.

Build proof of concepts to explore new products and technologies with the goal of increasing efficiency and reducing operational and support costs.

This position requires up to 20% domestic travel.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's Degree in Computer Engineering, Computer Science, or related field of study plus nine (9) years of experience in the job offered or as Digital Products Director, Product Management, IT Project Manager, Software Product Expert, Principal Software Engineer, or related occupation.

The employer will alternatively accept a Master's degree in Computer Engineering, Computer Science, or related field of study plus seven (7) years of experience in the job offered or as Digital Products Director, Product Management, IT Project Manager, Software Product Expert, Principal Software Engineer, or related occupation.

Skills Required: This position requires seven (7) years of experience with the following skills: product management with both consumer and enterprise products; managing the full lifecycle of native mobile applications for iOS and Android platforms from idea to delivery across multiple releases and platforms; delivering cloud native software architecture and tools to improve in-app help and support experiences; supporting hybrid cloud architectures; senior program and delivery management for large-scale programs or encompassing multiple programs; executive stakeholder management; determining application user needs; building products and services for application users; cloud computing including cloud migration; cloud infrastructure; cloud architecture; cloud platform strategy; leveraging large language models (LLM) in building Intelligent Search experiences surfacing contextual insights; using AI/ML and advanced data processing techniques; performing data extraction and transformation on payment technology with advanced ML OCR (optical character recognition) for web and mobile applications; managing globally distributed, cross functional teams; multi-dimensional, enterprise scale data analysis and comparison; iOS and android mobile design systems; wireframing and prototyping using Fig...