Clinical Administrative Coordinator - Remote

Description & Requirements

Maximus is seeking a Clinical Administrative Coordinator to support the Illinois SALT (Specialized Assessment for Long-Term Care) and the Illinois O&A (Outreach & Assessments) programs.

In this role, the coordinator will play a key part in ensuring the smooth operation of clinical assessments and day-to-day program activities.

Responsibilities include answering incoming phone calls, responding to email inquiries, and managing follow-ups to ensure timely communication.

The coordinator will also handle scheduling of daily clinical assessments, process and track referrals, and make outbound calls to gather information, confirm appointments, and provide support to participants and providers.

This is a fully remote position, and candidates must be willing and able to work Monday through Friday within one of the following shifts: 8:00 AM-5:00 PM CST or 10:00 AM-7:00 PM CST.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

Preferred Requirements:

- Strong oral and written communication skills

- Ability to overcome barriers and objections to program participation

- Assist with general administrative tasks to promote efficiency across the program

- Demonstrate strong organizational skills and attention to detail

- Manage multiple priorities effectively in a fast-paced environment

- Communicate clearly with a customer service-oriented approach

- Remain task-oriented and flexible

Home Office Requirements:

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

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