Reservations Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street

Reservations Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

One of Melbourne’s most iconic CBD arcades is fast transforming into a landmark retail and holiday destination.

The redevelopment of "Melbourne Walk" Arcade will soon see IHG’s first Australian dual-branded hotel project.

Nestled in the heart of Melbourne's vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life.

Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

We are on the lookout for a detail-oriented and adaptable Full-Time Reservations Agent to join our team. As a Reservations Agent, you will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings, liaising with key departments and displaying exceptional phone and customer service skills under the general guidance of the Reservations Manager. 

A little taste of your day-to-day

Every day is different, but you will mostly be:


* Assist in the efficient day-to-day operation of the reservations department, optimising hotel occupancy and average rate.


* Handle guest complaints in a timely manner and that the complaints are resolved to the guest’s satisfaction.   


* Interact with department and hotel team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 


* Work effectively with customers and colleagues from different viewpoints, cultures and countries. 


* Attend and participate in briefings, meetings and training sessions as scheduled.  


* Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 

What we need from you


* Prior experience in a reservations role (Hotel Industry would be highly desirable).


* Excellent communication and interpersonal skills, with a strong customer-focused attitude.


* Strong organizational skills and the ability to multitask in a fast-paced environment.


* Ability to work independently and as part of a team.


* Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills 


* A proactive and flexible approach to work, with a willingness to take on a variety of tasks.


* Attention to detail and problem-solving skills.


* Must have a right to work in Australia, unrestricted.

What...