Clinical Social Work Supervisor II - Behavioral Health Quality Assurance Coordinator (N385)

Salary Range: $41.76-$54.06 per hour

SUMMARY

Housing for Health (HFH) is a program office within Community Programs, a division under the Los Angeles County Department of Health Services (DHS).  HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within Los Angeles County.  Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.  

This position is for two months after the start date, with the possibility of extension.

The Housing for Health (HFH) Behavioral Health (BH) Quality Assurance Coordinator (QAC) under the direction of the HFH Social Work Chief will lead efforts to ensure the practice of high-quality, evidence-based behavioral health programming across HFH and design/implement/evaluation continuous quality improvement (CQI) initiatives to ensure that key performance metrics for the HFH BH program are met. The HFH BH QAC will engage with HFH DHS employees and contracted staff in various HFH programs, including the street-based outreach and engagement teams, the mobile clinics, the interim housing teams, the permanent supportive housing teams, the enriched residential care teams, and the STAR clinic. This role will include research and implementation of best practices within behavioral programs for front-line and contracted staff.

The BH Quality Assurance Coordinator will help lead efforts to design, test and implement BH-focused interventions that are trauma-informed, patient-centered, and support client resilience and functional recovery.   

The BH Quality Assurance Coordinator will help train staff in how to deliver these best practice interventions and then oversee the evaluation of these interventions to ensure quality. 

ESSENTIAL FUNCTIONS


* Identify best practices for HFH programming to PEH with behavioral health issues.


* Develop policies and protocols to enact best practices among staff delivering behavioral health interventions to PEH.


* Develop trainings and work force development standards for staff delivering BH services to PEH and participate in training efforts among HFH staff.


* Assist in the development of key performance indicators for BH services.


* Develop and implement data collection and analytic plans to determine if KPIs are being achieved.


* Use data to inform continuous quality improvement initiatives to enhance process and outcomes metrics in the BH program.


* Assist in development of strategies and trainings to address gaps in performance and improve services.  


* Keep updated and informed on internal and external policies, evidence-based practices, and requirements and regulations that impact delivery of high quality- behavioral health services to PEH. 


* Advise BH staff regarding program, procedural, and ...