Revenue Account Specialist - Evernorth - Remote

The Revenue Account Specialist is responsible for managing all billing aspects for a medium complexity or larger volume book of business including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts.

This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience.

Key responsibilities of this role include: 1) Owning the end-to-end billing relationship for multiple non-standard clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Successful implementation of new and renewing clients.

Responsibilities


* Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice


* Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk


* Identify and solve for areas of opportunity/trends at the client, broker, or TPA level


* Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards


* Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission's errors, etc.)


* Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.


* Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)


* Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.


* Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process


* Recommend reserve amounts/accruals to finance on a monthly basis


* Develop and create custom reporting for clients per PBAB approval


* Updates reporting timely and accurately


* Drives changes in client behavior to achieve Cigna's financial results

Qualifications:


* High School Diploma or G.E.D.

required


* Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

Demonstrates ability to manage all communication timely and professionally required


* Advanced proficiency with Microsoft Excel spreadsheets required; Multiple software and system-based applications, including Word, PowerPoint, tracking systems


* Ability to manage multiple and divergent priorities and deadlines


* Strong Technical and analytical skills


* Ability to effectively problem-solve issues to resolution


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