Customer Service Specialist - Onsite

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
031889 Customer Service Specialist - Onsite (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

 

OUR VISION:

Being the best customer service company in the world.

 

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Works mostly independently.

 Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.

May also be assigned to more complex and/or important products, services and promotions. 

Key Responsibilities - On-site Monday through Friday, 7:00 AM -4:00 PM


* Interacts with customers via telephone, email, online chat, or in person to provide top-level support and advance information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates, and appropriate order information to customer to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


* Trains new Customer Service Coordinators.


* Performs other duties as assigned.


* Must be willing to work on-site Monday through Friday!

Education and Experience


* Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills


* Exceptional skills in verbal and written communications.


* In-depth knowledge of product.


* Proficient in MS Office (specifically Excel) and one or more ERP systems with the ability to learn new software.


* Solid knowledge of basic office equipment


* Excellent organization and data/order entry skills.


* Good attention to detail.


* Self-starter that can work with minimal supervision.

#LI-MK1

Compensation Range:
The pay range for this position is $29.28 - $49.86.

Typically, a competitive wage for new hires will fall between $30.00 to $32.00.

Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geogr...