Associate II - Prime Client Operations

Join a dynamic team responsible for providing transactions to Prime Brokerage Clients.

The team partners with various internal and external parties, to identify inefficiencies and manage improvement operations.

As an Associate II within the Prime Client Operations team, you will serve as the primary point of contact for Prime Brokerage clients, addressing their trade and settlement needs.

You will work closely with internal and external partners to identify inefficiencies and drive improvement initiatives.

Additionally, you will have the opportunity to train clients on new technologies and reporting processes, contributing to the continuous enhancement of our services.

Job Responsibilities


* Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs.

products in scope are "Equity, FI, REPO, and Options.",


* Process client trades files, monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting


* Monitor daily work flow queues and adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders


* Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)


* Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews


* Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework

Required Qualifications, capabilities, and skills


* Excellent communication skills both written and verbal


* Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge


* Highly organized with ability to manage competing priorities.


* Skillset to properly escalate issues to management, controls team and front office sales and trading teams.


* Ability to work under pressure, prioritizing tasks according to risk and client profile and ability to manage global initiatives and projects by the business, industry or operations


* Strong analytical and problem-solving skills, including the ability to understand the external client's perspective when applying solutions.

Creative problem solving with a focus on improving / maintaining client relationships


* Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solution as well as strong time management skills required to meet the internal and external deadlines/cutoffs


* College degree required


* 3 years experience in a middle office or trade support role

Preferred qualifications, capabilities, and skills


* Team Player, but also must be able to work independent...