Customer Success Manager

Your Job

As a Customer Success Manager, within the Optical Connectivity segment at Molex, you will play a critical role to help drive long-term customer success by seamlessly on-boarding new customers, ensuring operations readiness, identifying gaps, and fostering long-term value-driven relationships.

Embedded within the Project Management and Strategy Execution Office, you will serve as a key liaison between customers and internal stakeholders, ensuring that customer needs are understood, communicated, and met throughout the product lifecycle.

The ideal candidate will bring a wealth of experience in customer success, possessing strong program management and communication skills, a strategic mindset, and a passion for delivering exceptional customer experiences.

Location: This is an onsite role based at our office in Lisle, IL.

Our Team

Are you looking to make a connection to your career? Come to Molex, where we create connections for life.

We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people.

What You Will Do


* Provide "concierge" service for a select customer base: Ensure a smooth transition from sales to project execution.

Understand and communicate priorities.

Coordinate kickoff meetings, documentation, and initial planning activities.

Respond with speed and proficiency to inquiries.


* Voice of the Customer: Complement the customer experience process - both internally and externally.

Proactively engage at various intervals to understand business goals, expectations, gather feedback, and identify opportunities to help shape product and service improvements based on feedback and insights.


* Customer Experience: Collaborate with the Optical Solutions business development teams, sales teams, and distribution partners, to ensure successful deliverables that result in customer satisfaction and upsell/cross-sell opportunities


* Geopolitical awareness: Stay current on and anticipate geopolitical issues that could impact ability to deliver


* Relationship Management: Serve as the primary execution point of contact for assigned customers, building trust and maintaining strong, proactive communication throughout the engagement.


* Project Coordination Support: Collaborate with product line managers, engineering, and supply chain teams to ensure customer requirements are clearly understood and executed.


* Issue Resolution: Monitor customer satisfaction and address concerns promptly by coordinating with internal teams to resolve issues efficiently.


* Data Analytics: - utilize data to track customer success metrics, providing insights to internal teams (Utilize Track key customer success metrics (e.g., satisfaction, retention, engagement) and provide regular updates to leadership.


* Documentation & Reporting:


* Maintain accurate records of customer interactions, pr...