Field Application Support Specialist

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Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

A healthier future.

It’s what drives us to innovate.

To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche. 
 

The Opportunity

Roche Diagnostics in South Africa is seeking a Field Application Support Specialist to join us in Limpopo.

As a Field Application Support Specialist you will be responsible for Limpopo and Mpumalanga, and will provide relevant application specialist technical and scientific expertise to enable the provision of operational support to the relevant market / customers within the assigned geographical region.

Key Challenges


* To evaluate the laboratory environment and installation requirements by engaging with project manager and developing installation plan / requirements list by deadline


* To prepare instruments by complying with instrumentation set-up requirements, preparing reagents and consumables and loading and preparing software as per the product line specifications according to standards and by deadline 


* To validate system and its applications by conducting quality checks, testing functioning and resolving any issues 


* To set-up system and application protocols by designing, loading and testing by deadline


* To provide handover support and training by conducting training by the deadline and providing onsite support as per the contract and for the agreed period of time


* To provide customer support and assistance by understanding customer issue, evaluating cause, providing solutions (telephonic and on site as relevant) and resolving within deadline / SLA  


* To provide technical / application / product advice and guidance to sales by receiving request from sales, understanding customer specification, providing expertise and advice and making recommendations as required


* To resolve/take accountability for cases by receiving case, contacting client, providing telephonic support (if possible) and coordinating resolution of case within SLA/deadline 


* To provide technical support on site by coordinating appointment to resolve case with key contact at customer, organizing required reagents, consumables and quality control materials and providing support within deadline / SLA


* To coordinate resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation pro...