Shipment Setup Specialist, Patient Service Center

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Shipment Setup Specialist to be located in Pittsburgh, PA, Raleigh, NC, Phoenix, AZ, or Orlando, FL.

Purpose:

The Shipment Setup Specialist is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.

Responsibilities:


* Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.


* Complete shipment setup in the non-commercial pharmacy dispensing system.


* Ensure all calls are documented in various computer systems following business standards.


* Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.


* Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups.


* Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.


* Provide concierge-level service to internal and external customers.


* Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.


* Maintain frequent phone/email contact with internal operational staff.

Utilize outbound faxes, internal systems, email...