Director of Clinical Support Services

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Short/General Description/Summary:The Director of Clinical Support Services is responsible for supporting agency Clinical Support Services (CSS) staff through standardization and oversight, ensuring that all CSS functions are performed in accordance with agency policies and procedures.

This position will act as a liaison between the Finance Department and CSS Departments, as well as collaborating with Operational Directors and Program Coordinators, as needed.

This position will oversee the business operations of the CSS departments as well as the clinical operations.

The Director of CSS will identify and monitor issues with day-to-day procedures that impact the efficiency of standard operating procedures, both clinically and financially related.

The Director of CSS will assist in implementing corrective actions through training (new staff as well as current staff, as needed) and evaluation of CSS operations at the sites.

The Director of CSS will be responsible for monitoring the data entry and verification of client benefit assignments for the agency to ensure proper financial setups in the Electronic Health Record and reduce preventable errors.

The Director of CSS will also assist with special projects as assigned by the Clinical Director.Schedule Details: Monday through Friday, 8:30 am - 5:00 pmPrimary Responsibilities & Job Function(s):Customer Service/Customer Relations:


* Oversight of clinical support functions agency-wide, including referrals, client records, pay source verification, psychiatric services, EHR data entry, and release of information.


* Monitor referrals through the Electronic Health Record and/or service delivery system


* Monitors services for under-utilization, over-utilization, or inefficient scheduling of services.


* Oversight of all incoming referrals from customers requesting services and transmittal of referrals to appropriate programs.


* Knowledge of design and implementation of effective and efficient behavioral health clinician information and scheduling systems.

Quality:


* Compiles monthly reports for the census, Referral Management, and Performance Improvement.


* Tracks the status of identified problems to ensure improvements or resolution.


* Responsible for the client satisfaction survey process, receiving written complaints, coordinating investigations and timely response to complaints, and submitting ...