Technical Support Specialist

How You Will Make an Impact

Provides on-demand support to understand and resolve product issues revealed before, during, or after the manufacturing of an RTG product.

The Technical Support Engineer has the responsibility and authority to use their education, experience, and professional discretion to immediately resolve issues.

If resolving the issue requires additional RTG team members, they must identify and engage, as deemed necessary, and subsequently manage expectations of the party with the issue.

Getting issues clearly identified, contained, resolved, coordinating documentation updates and notifications in a way that prevents future issues, with urgency, is their measure of success.

Day to day supervision will come through operations, but reporting structure is through Engineering

The Nuts and Bolts


* Pre-Order Support - Work with Sales, Customer Service and Quotations on Specifications, Weight and Center of Gravity Analysis and other documentation; support from Applications Engineering or Designers may be required


* In-Process Order Support - accommodate revised specifications, design, manufacturing, or mounting or issues


* Post-Delivery Support - resolve in-service issues with customers, RTE sites, and 3 rd Party distributors related to quality, warranty, and repairs that may require on-site service


* Work directly with Designers and Engineers to create permanent corrective actions for known issues


* Design and release Prototype, Warranty or replacement parts as needed


* Participate in product re-design or new product development teams to identify opportunities for product or process improvement


* Design and check support for orders and New Product Development projects as necessary


* Engineering Change Requests (ECR's) - complete Engineering Change Requests (ECR's) as necessary to resolve problems


* Product Specifications and Mounting Instructions - engage in the Creation and Revision as necessary


* Technical Bulletins - coordinate with Marketing and Communications on the creation and distribution of Technical Bulletins as necessary


* Safety and Regulatory compliance - support creation and revision of standards for design, as necessary


* Attend NTEA, The Association for the Work Truck Industry, Conferences and trade shows, as necessary.


* Maintain access to and relationships with OEM truck manufacturers web-portals and personnel that support RTG's and its customer's businesses initiatives.


* Maintain working knowledge of existing and forth-coming regulations that impact RTG and its customer's businesses.


* Identify and attend individual and team training sessions as necessary.

Support Training of RTG team members when delegating tasks or responsibilities as necessary.

Required Credentials


* Associate's degree in Mechanical Engineering, similar program or equivalent work experience



* Minimum of five (5) years of related engineering experience; truc...