Director, TechOps - Service Delivery

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:

As the Service Delivery Director for Infrastructure Operations, you will be a pivotal leader within the TechOps Global Operations team, reporting directly to the Senior Director, TechOps Global Operations.

You will be responsible for leading, mentoring, and developing a team of Service Delivery Managers, each focused on critical infrastructure service lines such as network, hybrid cloud, identity/security, and workplace technologies.

This role demands a strategic mindset, a proven ability to drive significant operational initiatives, and a passion for operational excellence and continuous improvement across our global infrastructure landscape.

Your Responsibilities:

TechOps is responsible for all IT Infrastructure, Client services and Global & Site Operations across the enterprise and looking to take the opportunity to think differently, build for the future and use modern technologies.

Our Vision is to enable employees to build amazing things for Elanco.  The key responsibilities for this role include:


* Provide senior leadership and direction for complex infrastructure operations delivery, overseeing the planning and execution of significant operational initiatives such as patch upgrades, service deployments to sites, and infrastructure enhancements across global regions.


* Guide the strategic planning, prioritization, and execution of the infrastructure operations portfolio, ensuring effective resource allocation, capacity management, and the proactive mitigation of risks, assumptions, issues, and dependencies across the team.


* Build and nurture strong, collaborative relationships with senior IT and Business leaders, representing Infrastructure Operations Service Delivery in senior management forums and cross-functional leadership meetings.


* Develop and execute comprehensive communication strategies, providing clear, concise, and impactful updates on service delivery performance and strategic roadmaps to senior leadership and key stakeholders.


* Establish and enforce robust governance frameworks for strategic ...