Gestor de Cobranza

Title: Specialist (Finance) OTC

Location: GSC BOG

Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.

Key Responsibilities:



* Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.


* Request and/or confirm payment supports to clients as appropriate.


* Follow up on the correct application of payments received by clients.


* Keep customer contact information updated in the collection application.


* provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.


* Perform account reconciliations with clients as required.


* Timely management of balances in favor with clients or with internal areas.


* Strict compliance with the collection policy according to the escalations and established times.


* Management and compliance with KPI's and assigned budget.


* Develop a sustainable relationship with internal and external stakeholders.


* Annual update of the process support documentation.


* Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.


* Maintain communication with internal/external/third parties to meet customer expectations.


* Provide proactive problem resolution and corrective actions to ensure service excellence.

Skills / Requirements:

Teamwork and autonomy.