Hardware Support Technician I/II - Erie

Overview: 
Barber National Institute is seeking a detail-oriented and customer-focused Hardware Technician I/II to join our Information Technology team.

This role is responsible for the configuration, installation, and maintenance of computer hardware and peripheral devices across multiple locations, including desktops, laptops, printers, scanners, and adaptive technology.

The technician will respond to Help Desk requests and ensure timely resolution of hardware-related issues. 

  

We’re looking for a hands-on problem solver with strong troubleshooting skills and a passion for supporting end users.

The ideal candidate will be organized, collaborative, and eager to contribute to a mission-driven organization that empowers individuals with disabilities. 

  

What you’ll bring: 


* Strong troubleshooting and technical support skills. 



* Effective verbal and written communication abilities. 



* Ability to work independently and manage time efficiently. 



* Team-oriented mindset with a commitment to customer service. 



* Attention to detail and documentation accuracy. 

  

What you’ll have: 


* Minimum of an Associate’s degree in a related field plus; 



* Minimum of 2 years of experience in hardware support or IT technical services (Hardware Technician I). 



* Minimum of 4 years of experience in hardware support or IT technical services (Hardware Technician II). 



* Experience resolving hardware/software issues with end users. 



* Familiarity with Microsoft Office Suite and basic networking concepts. 



* Strong teamwork, time management, and communication skills. 

  

A typical day-to-day may include: 


* Installing, configuring, and maintaining desktops, laptops, printers, and other hardware. 



* Responding to Help Desk tickets and documenting resolutions in the tracking system. 



* Providing phone and onsite support to resolve hardware and software issues. 



* Assisting with service line-specific software installations and updates. 



* Maintaining inventory and licensing compliance for hardware and software. 



* Supporting IS-related projects and collaborating with other IT staff. 



* Training end users on hardware and desktop software usage. 



* Reporting security threats and ensuring compliance with HIPAA and other regulations. 



* Maintaining installation and upgrade documentation for systems and devices.