Senior Data Analyst BeNe

Location: Brussels or Hoofddorp

Are you driven by data and passionate about creating exceptional customer experiences? Join our BeNe Customer Experience & Quality team as a Senior Data Analyst, where your insights will shape the future of how we serve our customers.

This is a high-impact role at the heart of a major transformation, including the rollout of AI and the evolution of our Customer Contact Center.

You'll be the bridge between raw data and strategic decisions, helping us improve satisfaction, streamline operations, and future-proof our services.

#LI-JB10

Key responsibilities:


* Customer Insights: Analyze feedback from loyalty and transactional surveys, mapping it by persona and touchpoint to uncover opportunities across the customer journey.


* Root Cause Analysis: Identify recurring themes in quality cases and complaints to drive long-term solutions and process improvements.


* Operational Efficiency: Use data to optimize key metrics like FTE, workload, AHT, and quality scores, supporting smarter resource planning.


* AI Readiness: Assess data maturity and support the deployment of scalable AI and agent-assist technologies.


* Reporting & Dashboards: Build and maintain dashboards using Tableau, BFO, and Medallia to support leadership with consistent, time-saving insights.


* Data Management: Clean, structure, and manage large datasets, developing robust data models and reporting systems.


* Cross-Functional Collaboration: Work closely with teams across the business, including Finance, to enhance data governance and prioritize Cost of Poor Quality (CoPQ) initiatives.

Qualifications:


* 3+ years of experience in data analytics, ideally in customer-facing or pricing environments.


* Proficiency in Tableau, Excel, PowerPoint, and SQL.


* Strong analytical skills and attention to detail.


* Excellent communication and storytelling abilities to turn data into actionable insights.


* Experience managing multiple priorities and working cross-functionally.


* Fluency in English plus French or Dutch.


* Bachelor's degree in Business, Economics, Statistics, Marketing, or a related field.


* Bonus: Experience with data warehousing and ETL tools like Amazon Glue.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of ac...