Service Administrator

PRIMARY FUNCTION:

Provide key support for rental shop operations and maintains vital administrative operational responsibilities.

ESSENTIAL DUTIES:

1.

Opens service calls for Rental Operations.
2.

Daily assignment of service calls for technicians, based upon fleet and customer demand.
3.

Review, update, and pre-close service calls.  Maintain service call filing system. 
4.

Verify technician time entries (wip & non wip)
5.

Review and update equipment status of return, ready, quick turn and down areas.
6.

Generate repair estimates to customers for repair/cleaning/damage/loss required upon equipment return
7.

Route warranty documents to the warranty department after initial review.    
8.

Process meal and outside purchase expenses.

Code and route for approval.
9.

Manage purchase orders and bill outside purchases to service calls.
10.

Assist technicians with personnel and system issues (e.g., Dayforce, GPAX).
11.

Support rental operations in Garner, Hope Mills and Leland.
12.

Assists Operations Manager and others with projects as needed.
13.

Supports after-hours on call and rotates with other personnel for on-call duty.

II.        Customer Service

 


* Handle rental repair/service inquiries (phone, walk-in, mail).


* Resolve customer service complaints.


* Communicate service updates to sales reps and coordinators.



* Coordinate outbound and return equipment with yard technicians and haulers.


* Act as a liaison between customers, coordinators and technicians for repair and preventive maintenance of rental equipment on jobsites.

MINIMUM REQUIREMENTS:

Education:

High school diploma.

Work Experience:

Two years in a similar administrative role, a technical background preferred.

Skills:


* Strong communication (email, text, phone, in-person).


* Excellent customer service.



* Intermediate PC skills, especially with Microsoft Word

Physical:



* Role may be located in a shop floor environment or office


* Ability to sit or stand for extended periods.


* Ability to bend, kneel and lift 75 pounds.

 

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.