Senior Associate - Small & Midsized Payments (SMP) - Product Operations and Controls

The Banking team is focused on delivering resilient and agile money movement services that enable easy to use and reliable digital payment experiences.

Job Summary

As the Senior Product Associate within the Banking team, you must be a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction.

You must have senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.

You must have experience with both controls and regulatory processes.

Job Responsibilities


* Drive end to end operations and controls management of Banking Payments products and services


* Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations


* Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue


* Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e.

control testing, process management, correction cases, etc.)


* Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement.


* Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement.

Required qualifications, capabilities, and skills


* 5+ years product leadership experience


* A background in process design, operations management, audit and controls


* Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews


* Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner


* Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)


* Strong influencing and partnership / collaboration skills to drive cross-functional team


* Ability to productively work in a matrix management organization


* Positive, team-oriented attitude and inspiring leadership skills a must

Preferred qualifications, capabilities, and skills


* Financial Services experience ideally in Payments

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/o...