Resident Engineer - Staff

Resident Engineer - Staff

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Resident Engineer would report to the Service Delivery Manager.

This highly technical role provides post-sales, on-site, and potentially on-call support of Juniper Networks products for one of the country's largest Cable Service Providers.

The ideal candidate for this role must have a detailed understanding of protocols used for IP-based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP-based routers and including hands-on operation of management tools and network analyzers.

It requires excellent customer interface skills, including both written and verbal.

Responsibilities:


* Works closely with customer and Juniper Technical Assistance Centre to resolve issues.


* Acts as a customer technical liaison for Juniper Networks support and development teams.


* Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.


* Assists in the development and testing of new features and services/ functionality.


* Exercises good judgment in selecting methods and techniques for obtaining solutions.


* Providing informal workshops to transfer knowledge to engineering staff/customers


* Evaluating technical specifications for interoperability


* Assist the customer to develop Network and Equipment Operating Procedures


* Providing deployment guidance to ensure that implementations are consistent with design specifications


* Maintain a professional attitude at all times in the presence of the customer


* Have expertise in Juniper Security platforms (SRX Series high-end firewalls) and working expertise with Junos operating systems


* Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements


* Troubleshooting the network's design and architecture issues

Required Background Qualifications:

Candidates for this role MUST have 5+ years of experience providing implementation and technical support of networking and security products in LAN, WAN, or I...