Bilingual Mortgage Processor I

Starting Pay: $25.50/hour

PRIMARY RESPONSIBILITY:

The Bilingual Mortgage Processor I is responsible for processing, coordinating and managing residential and retail loan processing with direction from the Mortgage Processing Manager.

 

ESSENTIAL FUNCTIONS:


* Process residential real estate loans while interfacing with Loan Officers, Underwriting, outside vendors (e.g., title insurance, mortgage insurance companies) and Borrowers.


* Provide excellent customer service involving residential real estate loan processing.


* Maintain knowledge of the secondary market automated systems for loan processing.


* Submit loans for approval via automated underwriting systems.


* Review files for compliance including RESPA, Equal Credit and Fair Lending.


* Assist Loan Officers, Underwriters and Closers with loan origination, underwriting, and closing of all loan files.

 


* Follow loans from application to closing; follow up on appraisal and underwriting conditions.


* Regularly provide updates to borrower, attorneys, and realtors involved in the transaction.


* Cross sell Bank products, or refer to a Bank Specialist when appropriate.


* Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage lending.


* Utilize encompass to communicate effectively following the mortgage playbook requirements and by using the processor landing page to send status emails timely.


* Active participation in demonstrating the behaviors outlined in the GRB Experience.


* Manage a pipeline of approximately 30+ loans each month (Conventional, USDA, VA and FHA).

This includes but is not limited to the initial review process of a loan, the submission of a loan into underwriting, the issuing of the initial commitment letter and moving the loan into the closing department.


* Respond to emails, voicemails and all customer requests within 24 hours.


* Able to calculate all income sources for all income types such as wage earners, self-employment, retirement and rental income.


* Close and fund on average approximately 15+ loans each month.


* Maintain an average of 92% or higher service score on 5 file reviews completed by your manager each month.


* Maintain an average of 92% or higher on monthly file quality score card.

 

SECONDARY FUNCTIONS:


* Assist with Bank related assignments.


* Other duties as assigned.

 

EDUCATION AND EXPERIENCE:

High School diploma (Associate’s degree highly preferred) and a minimum of 1-year mortgage processing experience preferred, or the equivalent combination of education and experience.


* Bilingual in English and Spanish, with the ability to speak, read, and write in both languages.

 

COMPETENCIES:


* Provide a remarkable client experience.

Greet clients with warmth, genuine interest and a smile.


* Lead by example.

Identify current or potential problems, take ownership and see them through to resolution.
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