Specialist - Air Freight

Job Title: Specialist – AFR

Job Location: Manila

In this role, you will have the opportunity to operate on a segment of service we offer for Air freight, and drive improvements in the process.

Key Responsibilities:


* Interact with country representatives and various stake holder in your regular execution of assigned tasks.


* Participate in problem solving and process improvement process together with team manager.


* Assist to meet performance targets.


* Evaluate department processes.

Recommend and coordinate needed changes based on process analysis.


* Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.


* Assist staff to resolve complex problems and responsible for quality control.


* Ensure thorough documentation for the process.


* Participate in additional projects assigned by the team manager.


* Ensure process compliance.


* Drive Customer Satisfaction Processes.

Required Skills/Abilities:


* Graduate (Bachelor’s degree from a recognized University in any discipline)


* Minimum 3-4 years of experience.


* Logistics background / Air Freight operations experience will be added advantage.


* Good Computer knowledge (words, excel, power point).


* Good Communication (verbal and written) and interpersonal skills.