Financial Analysis Production Support Associate

We are seeking a dedicated Financial Analysis Production Support Associate to ensure seamless operations across all the transformation products in scope.

In this role, you will troubleshoot, optimize workflows, and drive accurate, timely financial reporting to empower strategic decision-making.


* Monitor and support financial analysis systems to ensure uninterrupted operations


* Troubleshoot and resolve production issues quickly, enhancing process efficiency.


* Optimize workflows for accurate, timely financial reporting.


* Collaborate with global teams to provide best-in-class support for forecasting initiatives and end users.


* Maintain high service standards in a fast-paced, production support environment.

Join our PnA Production support Team and help drive continuous improvement in our financial analysis operations, ensuring our stakeholders have the data they need to navigate complex business landscapes.

Job responsibilities:


* Support the daily operational processes and provide deliverables within established Service Level Agreements.


* Issue Resolution: Quickly diagnose and troubleshoot production incidents to minimize downtime and ensure continuous operations.


* Monitoring & Alerting: Constantly monitor production systems, responding promptly to issues and generating actionable insights from system performance metrics.


* Collaboration: Work with cross-functional teams-including engineering, operations, and product-to coordinate issue escalation, resolution, and follow-up.


* Documentation & Controls: Maintain clear documentation of incident resolution, best practices, and system configurations to support knowledge sharing and continuous improvement.


* Process Improvement: Identify recurring issues and recommend process or system enhancements to improve stability and operational efficiency.


* User Support: Provide prompt, clear support for end-user queries related to production environments, ensuring all communications are consistent and informative.


* Proactive Maintenance: Schedule and carry out routine system checks, updates, and optimizations to avoid potential disruptions.

Required, qualifications, capabilities, and skills:


* Bachelor's degree required from an accredited university/institution


* Candidate must have 3+ years' of experience


* Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environment


* Experience with project management tools like (JIRA/Confluence/ServiceNow)


* Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or Xceptor

Preferred qualifications, capabilities, and skills:


* A self-starter with the ability to quickly learn and assimilate business and technical knowledge.


* advanced degree and/or cert...