Quality Assurance & Training Manager (Remote - Virginia)

Description & Requirements

Maximus is currently hiring for a Quality Assurance & Training Manager to support our Enrollment Broker Services team.

This is a remote opportunity open to Virginia residents.

The Quality Assurance & Training Manager must serve as the key accountable lead and the primary point of contract for the State client and all program activities.

The candidate will work with Medicaid and Chip programs, and manage compliance with all operational requirements of the contract as well as corporate policies.

Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

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Essential Duties and Responsibilities:

- Assess and evaluate staff performance based on established goals and standards.

- Identify and develop areas of opportunity for direct reports.

- Manage QC supervisors' performance management and tracking methods.

- Strategically partner with multiple departments to identify and implement changes that will drive positive quality performance.

- Develop reports and presentations related to quality initiatives.

- Act as the point of contact when the Senior Quality Manager is unavailable.

- Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

- Oversee the day-to-day functions of the Quality Assurance (QA) department.

- Manage an effective quality assurance program that monitors for and resolves issues before they become problems.

- Supervise the development and regular update of policies and procedures.

- Evaluate the need for and ensures the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for ...