Senior Manager, Customer Analytics

Senior Manager, Customer Analytics

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Reporting to the Associate Director, Customer Analytics, this role will lead analyses to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business.

The Customer Analytics Senior Manager is expected to independently conduct large scale analyses, develop executive level presentations, and influence executive decision-making in partnership with counterparts from Customer Development and cross-functional partners in some of the largest Customer teams.

This role will require strong influence skills to evaluate performance drivers, propose defined acceleration strategies to VPs, and support the execution of customer specific plans.

The Senior Manager will be an individual contributor, and the role will be hybrid out of the Chicago, IL office.

In this role, you will:


* Collaborates closely with Customer teams and their headquarter cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including:
+ Long-term trend analysis
+ Proactively identify strategic opportunities utilizing customer data
+ Package insights into executive level presentations
+ Support of leadership engagements
+ Analysis of business performance
+ Competitive Intelligence analyses
+ JBP preparation
+ Ad-hoc P&L, ROIs, & DPSM analytics


* Manage multiple large sized projects, analyses, and workstreams simultaneously.


* Scope and drive execution of advanced analytics work to distill strategic insights for senior business leaders.  Data sources include but not limited to market data, pricing data, retailer loyalty data, digital & marketing data, syndicated data such as POS, Panel, Annual & Quarterly reports, investment banker analysis, financial data, articles, and other secondary and primary resources.


* Drive process to develop materials and present insights and recommendations to senior leaders


* Lead change management initiatives to support successful implementation of initiatives.


* Strong analytical and quantitative skills and the ability to independently generate strategic insights from data.


* Strong data visualization skills to influence decision making


* Fluent in Excel and financial modeling


* Manipulate large data sets, identify insights, and develop actionable strategies.


* Develop ...