Service Delivery Manager - BMS

About Us:

Our Digital Buildings Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems.

Our solutions enable owners, end users and custodians (such as; Commercial buildings, Hospitals and Data Centers), to intelligently monitor, meter and control the attributes of their assets in real time, reducing consumption and improving reliability and quality.

The Opportunity:

Based in Sydney, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager.

Reporting to the Regional Services Manager you will build upon the branch reputation for excellent customer service and satisfaction.

Leading a team of service technicians, engineers and other specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Security, Cyber Security and Systems Integration.

Whilst additionally identifying opportunities to build upon in the areas of field quotes and small works.

It will be a challenging but highly rewarding position.

Your key responsibilities will include:



* Service & maintenance delivered by your team with a focus on client relationships and service delivery excellence.


* Supporting the development and progression of all people within your team


* Maintaining strong relationships with key customers to drive recurring work - maintenance, callouts, field quotes & SMWX.


* Maintaining a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.


* Ensuring maintenance schedules in place for contracted sites are completed and closed within the month allocated.


* Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.


* Managing and delivering on service operations' key metrics including utilization, maintenance commitment and NPS.


* Working closely with the team of service engineers to provide technical advice and support.

Why You:
You are someone who gets excited by innovation.

You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge.

You are focused, collaborative and passionate about the work that you do.

In addition, you possess the following relevant skills:



* Tertiary/trade qualifications in an engineering related discipline or Tertiary qualification in business.


* Exposure to contract and portfolio management including financial responsibility and key deliverables.


* Understand technical operations of customers site and offer value-added solutions/proposals for improvement.


* Have strong communication skills and will be expected to deliver value propositions.


* Support tender submissions, presentations, trainings to both external and internal s...