Product Delivery Associate - Fulfillment and Archive Services Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in the Operations Fulfillment and Archive Services, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities


* Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.


* Consider and plan for upstream and downstream implications of new product features on the overall product experience.


* Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.


* Analyze, track, and evaluate product metrics, including work to time, cost, and quality targets across the product development life cycle.


* Write the requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills


* 3 years of experience or equivalent expertise in product management or a relevant domain area.


* Proficient knowledge of the product development life cycle.


* Experience in product life cycle activities, including discovery and requirements definition.


* Developing knowledge of data analytics and data literacy.

Preferred Qualifications, Capabilities, and Skills


* Ability to manage complex projects and inquiries, demonstrating strong leadership skills and self-prioritization.


* Proficient in engaging with customers, clients, and partners at various levels.


* Experience with Artificial Intelligence/Large Language Models (AI/LLM) for writing epics, stories, and prompts.


* General knowledge of AI/LLM solutions for data extraction, image analysis, and communications.


* Strong understanding of JIRA, including base knowledge, writing stories in Gurkins, epics, and sprint planning.


* Experience with AI toolsets is advantageous.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience...