Performance Business Partner (Core)

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Performance Business Partner acts as the key interface between the Portfolio Performance Director and the operational delivery teams within a defined contract portfolio.

The role is responsible for monitoring contract performance, identifying risks and enabling continuous improvement through data and insight driven interventions.

Key contacts and relationships

Internal

• Portfolio Performance Director

• Operational Directors/Service Managers

• Business Insight Managers

• Workforce and Enablement teams

• Finance

External

• Commissioners or Strategic Clients (as required)

• Subcontracts/Partner organisation (if appropriate)

• Auditors and Review Bodies

• Support delivery of contractual KPIS and performance targets across the assigned portfolio (Complex Prime, Complex Subcon or Core)

• Monitor operational performance and lead regular performance reviews, surfacing emerging risks or underperformance

• Collaborate with Insight and Operational teams to support deep dives and improvement initiatives

• Ensure operational teams have visibility of key data and understand levers for performance improvement

• Track agreed improvement actions and escalate unresolved issues

• Support contract mobilisation, transition or recovery planning as required

• Act as a critical friend and trusted advisor to operational leads and Portfolio Directors

Qualifications & Experience

Essential

• Background in performance, contract delivery or service operations.

• Ability to interpret operational data and identify root causes.

• Experience facilitating performance reviews and recovery plans.

• Strong stakeholder management skills.

Desirable

• Experience in outsourced or regulated contract environments.

• Understanding of public sector KPIs or commissioner expectations.

• Familiarity with continuous improvement methodologies.

Maximus Competencies

• Embraces Respect.

• Partners Effectively.

• Creates Innovative Solutions.

• Focuses on the Customer.

• Demonstrates Compassion.

• Takes Responsibility & Acts with Integrity

Individual Competencies

• Performance Mindset.

• Analytical Thinking.

• Stakeholder influence.

• Risk Awareness.

• Communication & Challenge

Travel Requirements

UK Wide as required

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal well-b...