Duplicate Payment Collection Specialist

Monitors and analyzes six monthly duplicate payment reports daily, in order to assist the client in receiving reimbursement of the amounts that were issued twice in error.

Makes contact with Payees and processes refunds where necessary.


* Bachelor's degree in Accounting, Business Administration, or related field is preferred.


* Minimum of three years' experience or equivalent combination of training and experience that would produce the knowledge and skills required for the job.


* Understand the impact of decision, action, and technology on Broadspire's and customers system.

#LI-RA1


* Maintains monthly log of potential duplicate payments issued on claim files by adjusters and medical management and amounts to be collected


* Reviews monthly claim reports for existing and new potential duplicate payments that requiring reimbursement


* Confirms that claim has a true duplicate payment


* Analyzes systems/documentation, and gather all necessary documentation to support proof of duplicate payment.


* Contacts payee via phone, email/fax or sends certified letter who received duplicate payment and advises we are trying to collect the duplicate payment


* Provides any required documentation payee requires to issue reimbursement


* Works with claim offices, legal and law offices when collection of duplicate when resistance is received from payee.


* Contacts adjusters for Stone Eagle issued payments to send email to place stop payments or void V Card payments if not yet cleared.


* Receives and logs all collected amounts onto duplicate payment logs.


* Processes LF002 refund memos to apply reimbursement.


* Documents the claim file with a file note.


* Maintains Standard Operating Procedures and training materials


* Performs other related duties as required or requested