Order Management and Billing Analyst

Who we are  

Tricentis is a global leader in continuous testing and quality engineering.

The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing.

An approach that’s totally automated, codeless, and intelligently driven by AI.

It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.   

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC.

We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.  

About the role

In our high-growth, execution-focused software company, we’re looking for an individual to join our team as a Senior Analyst on the Billing and Order Management team.

This role will be responsible for ensuring accurate customer onboarding, order processing, and invoicing.

The ideal candidate can navigate both high-volume and high-profile customers and address their procurement requirements and supplier portals.

This role will collaborate with colleagues across product, sales, and finance to support a collaborative environment and drive accurate order management.

Required to attend the Atlanta office (3424 Peachtree Rd NE) in-person three times per week (Friday mandatory).

Responsibilities:


* Follow best practices and policies in setting up new customers, contracts and renewals to ensure accurate invoicing based on executed sales orders.


* Ensure accurate records in the accounting system (NetSuite) based on sales orders from the CRM system (Salesforce).


* Follow customer invoicing requirements including purchase orders and supplier portals to ensure timely processing and payments.


* Respond promptly to external and internal customer queries, requests, and documentation.


* Collaborate with key stakeholders and especially with Deal Desk to ensure orders are executed in line with customer expectations.

Basic Qualifications:


* Bachelor’s degree required.

Accounting or Finance field preferred.


* 2+ years in billing, accounts receivable, or a similar role.


* Highly organized and efficient, with strong attention to details.


* Excellent work ethic, self-aware, transparent, and open to feedback.


* Ability to multitask and prioritize at times of high volume and multiple deadlines.


* Strong quantitative skills and proficient in Microsoft Office, especially Excel.


* Strong communication skills in English.

Preferred skills:


* Experie...