AI Acceleration Lead

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
Zug, Switzerland

Job Description:

Job title: AI Acceleration Lead
Reporting to: Customer Service EMEA Lead
Functional Group / Department: EMEA Supply Chain

Pay Grade: PG 30 - Manager

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Overall purpose of job: The identification, deployment and sustainability of technical solutions aimed to automate SC digital processes is a crucial business area within the E2E SC organization.

The AI Acceleration Lead will lead the strategy definition and the tactical execution of the automation capability enhancement – with special focus on artificial intelligence - within the E2E SC organization.

She/He servs as a key liaison between functional roles (team leaders, process owners, etc) and technical roles (solution architects, ML engineers, Data engineers, etc).

The role involves understanding the different business needs and orchestrating the identification and deployment of optimal technological solutions to deliver the desired value.

Key responsibilities:


* Collaborate with functional leaders to identify automation opportunities that drive efficiency, effectiveness and enhanced customer experience


* Being informed about the latest technology trend in the space of automation of SC processes


* Support the analysis of current processes and workflows to propose intelligent automation solutions.


* Facilitate communication between process owners and technical teams to ensure the successful implementation of automation solutions.


* Provide insights into best practices for the adoption of intelligent automation tools and methodologies.


* Lead efforts to evaluate and select appropriate automation technologies that align with business objectives.


* Develop training materials and sessions to educate broad organization about automation technologies.


* Monitor and assess the performance of implemented automation solutions, suggesting improvements as necessary.


* Champion a culture of continuous improvement, innovation, and collaboration across teams with special foc...