Technical Support

Your Job

We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team.

This role serves as a critical bridge between our organization and engineering/product teams, providing technical expertise and solutions that help drive customer success and revenue growth.

The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.

Our Team

You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets.

Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.

What You Will Do


* Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.


* Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.


* Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.


* Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.


* Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.


* Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.


* Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.


* Support onboarding efforts by guiding new clients through technical setup and configuration processes.

Who You Are (Basic Qualifications)


* Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.


* Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.


* Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.


* Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.


* Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

What Will Put You Ahead


* Experience with RF, avionics, propulsion, or other aerospace-specific technologies.


* Basic understanding of the Connector and Harness MFG processes


* Familiarity with government contracting and procurement processes.


* Certifications related to aerospace systems or sales engineering.


* Ability and willingness to travel occasionally to customer sites and industry events.


* Demonstrat...