Assistant Night Manager | Holiday Inn Sydney Potts Point

Travel is a journey.

We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty.

We should know, we’ve been on our journey since 1952.

So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

What’s the job? 

As Assistant Night Manager, you will manage and oversee all hotel operations in the absence of the Night Manager or designate during nights.

The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. 

You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment. 

Your day to day

Oversee all hotel operations overnight  

Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles.

Maintain and continue to develop Managers and Frontline colleagues 

Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.  

Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition. 

Be the first responder - know how to respond to emergency situations promptly and calmly 

Ensure all credit and financial transactions are handled in a secure manner.

Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion 

Oversee night audit function and preparation of daily financial reports.

Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight 

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations. 

Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards. 

What we need from you


* Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 



* Four years of guest service/hotel experience with tw...